Any orders placed after Wednesday 1st of November 2017 will be accepted as a return until Wednesday 31st of January 2018. Please see below for full details on how and where to make your return. If you have any queries regarding returns please contact us on 0141 559 5454.
If you buy from us online, you have 60 days from the point of receipt (not of ordering) to return goods to us at the address below. We will offer either refund or exchange providing the terms are correctly met (labels attached, unused, documentation included).
Goods may also be returned to any Tiso or Alpine Bikes store that sell the item being returned. Please take your despatch note and the goods you want to return, and the store team will be happy to organise a refund or exchange for you. Visit our Store Finder to find your local store.
After buying full RRP item(s) from us, you have 60 days from point of purchase to return them in store for a full refund. Items must be returned in an unused and re-sellable condition (complete with all packaging and manufacturers' labels). A refund will only be issued if accompanied by a valid till receipt or alternative proof of purchase. Any refund provided will be made using the same method of payment used in the original purchase and will be for the value of the returned item shown on the till receipt.
Tiso will also exchange any item purchased as long as it is returned within 60 days of purchase and in an unused, re-sellable condition including all packaging and manufacturers' labels. Sale items can be exchanged within 14 days. Unfortunately we do not offer refunds on sale items unless authorised by a manager at the time of purchase. Click here to find your nearest store.
For questions concerning your Tiso purchase:
Graham Tiso Ltd
50 Couper Street
Telephone:+44 (0)141 559 5454
For questions concerning your Alpine Bikes purchase:
Alpine Bikes Online
Glasgow Outdoor Experience
50 Couper Street
Telephone: 0141 559 5464
If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:
The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled within the 14 day cancellation period. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it remains your responsibility.
50 Couper Street,